Got Questions?
We've Got Answers.
Here you’ll find everything you need to know about using Problify—from features and subscriptions to helpful tips. Whether you're just starting out or looking to go deeper, this page will guide you.
General Usage & Features
How does Problify help me structure and solve my problems?
Problify guides you through a clear, step-by-step process to analyze your challenges and emotions to break them down into smaller pieces. With guided questions and your structured overview you can gain clarity, organize your thoughts, and take action.
How does the AI chatbot guide me through problem analysis?
Our AI chatbot acts like a thought partner. It asks you a series of structured, psychologically grounded questions to help you reflect on your situation from different angles. It supports you in making the problem more tangible, so you can understand it better and find ways forward.
Can I edit or delete the chat after finishing?
You can delete chat conversations after completing them, but editing is not possible. This keeps your reflection process authentic and consistent.
Can I use Problify offline?
Problify is designed primarily for online use to ensure access to real-time AI guidance and cloud storage. Users with an Unlimited subscription can download selected Library files for offline access.
Well-being Tracker
How does the Well-being Tracker work?
The Well-being Tracker is a daily tool to reflect on your mental state. It asks a few quick scale questions each day to help you monitor your emotional well-being and detect trends over time.
Can I customize the Well-being Tracker questions?
No. The questions have been carefully selected based on psychological principles to ensure a balanced and meaningful overview of your emotional state. This helps keep your self-reflection consistent and focused.
Can I view my past Well-being Tracker entries?
Yes, absolutely. Depending on your subscription model, you can view your past entries and track your well-being over time—from one month to unlimited history.
Does the Tracker analyze my answers automatically?
No, the focus is on self-reflection and self-awareness. Problify does not interpret your answers but encourages regular check-ins to help you better understand your mental and emotional patterns over time.
Library
What kind of content is available in the Library?
The Library offers a variety of resources, including psychological method sheets, and one-pagers designed to help you explore, reflect, and apply mental growing, emotional strength and problem-solving strategies.
Why can't I access some content in the Library?
Some Library content is exclusive to certain subscription models. If you’re seeing blurred or locked content, it means it’s only available with a higher or unlimitedsubscription.
Can I download Library content for offline use?
Yes. If you are subscribed to the Unlimited model, you can download selected files and access them anytime—even without an internet connection.
Can I save content for quick access later?
Yes—if you have a Pro or Unlimited subscription, you can mark Library items as favorites and access them through your personalized favorites list.
Subscription & Payment
What is included in the free version of Problify?
The free S plan gives you access to 1 problem project per month (including one solution process), limited access to the Library, up to 10 prompts, and basic support. It’s a great way to get started with the core features of Problify.
What are the differences between the subscription plans?
Each subscription plan is designed to fit different needs. The M, L, and Unlimited plans offer more monthly projects, deeper Library access, additional prompts, and extended use of the Well-being Tracker. An Offline Library access is included in the higher plans. See our pricing table for a full comparison.
How can I upgrade or cancel my subscription?
You can easily upgrade or cancel your subscription by clicking on the "Subscription" button in your profile settings in the app.
Is there a trial for premium features?
Yes! You can always use the S (Free) version at no cost. In addition, we offer a monthly subscription model for M, L, and Unlimited plans—so you can explore premium features before committing.